Funeral Home and Cemetery Sales Advisor
Full Time • Ashland OH
Benefits:
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Job Overview
Join Our Team as a Family Service Advisor – Make a Difference Every Day!
Are you a compassionate and service-oriented professional looking for a meaningful career? Roberts Funeral Home and Ashland County Memorial Park — the area’s only funeral home, cemetery, and crematory combination—is seeking a Family Service Advisor to join our dedicated team.
Why This Role Matters
As a Family Service Advisor, you will play a vital role in guiding families through important end-of-life decisions with care and expertise. Whether assisting families after a loss, helping them pre-arrange their plans, or answering cemetery-related questions, your work will bring comfort and peace of mind during crucial moments. We offer a wide range of cremation options, ensuring families have personalized choices. We are a progressive organization that applies the latest technology and CRM tools to enhance our services and stay connected with the families we serve
What You’ll Do:
- Assist families with cemetery and cremation arrangements after a loss
- Provide exceptional customer service for those seeking information about our cemetery and funeral services
- Educate and guide families on pre-arrangements, pre-funding, and near-need planning
- Support families through our Healing Begins Here program, ensuring they have the resources they need
- Work closely with the funeral home and cemetery teams to provide seamless service
- Engage in community outreach to raise awareness about pre-planning options
What We’re Looking For:
- A passion for helping others with empathy and professionalism
- Strong communication and customer service skills
- Ability to educate and guide families through important decisions
- Self-motivated and organized with attention to detail
- Previous experience in sales, customer service, or funeral/cemetery services is a plus, but not required
Our motto:
"Serving Families with Personalized Options to Provide Lasting Memories."
"Serving Families with Personalized Options to Provide Lasting Memories."
If you’re looking for a meaningful career where you can truly make a difference, we would love to meet you.
Compensation: $50,000.00 - $75,000.00 per year
Company Philosophy
Every employee in our company carries a pocket card that reads, “We pledge to treat every family as if they were our own, and today, your family is our family." We use these pocket cards to train our employees to make the right decisions. We often ask, “If it were your mother, would you have done anything different?"
Roberts Funeral Home and American Cemetery Services is a company whose goal is to provide families with the best possible service and merchandise available, and to have a reputation of being an ethical company throughout those communities. We have been innovators in our industry from the beginning, and are constantly looking for new ways to honor and celebrate those that are so important to the families we serve.
Prearranging cemetery and funeral items before there is a death in the family makes sense. It is a fact that families will spend more after a death occurs, than if they had purchased those items before a terminal illness or death occurs. It is our responsibility to assist our community in understanding the value in prearranging. That is why we offer planning guides and professional consultation services.
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